Systematic WADesk
Your whole team, your chatbot and your campaigns on one WhatsApp number.
Runs on Web
Built for Customer service teams · Retail and e-commerce · Clinics
WhatsApp number shared by your whole team
1
Chatbot and AI replies, even after hours
24/7
Languages, with full Arabic
3
A WhatsApp Business platform on the official Cloud API: a shared inbox with assignment and tags, approved templates, bulk campaigns with delivery and read tracking, keyword rules, chatbot flows and AI replies, WhatsApp voice calls with IVR menus, and analytics.
Every conversation, one inbox
All chats on your WhatsApp number in one place, assigned to the right agent, tagged, and answered with saved replies.
- Assign chats to agents and teams
- Tags, notes and contact history
- Canned responses with shortcuts
- Templates and media in the reply box
Build conversations on a canvas
Drag messages, buttons, conditions, API calls and hand-offs onto a canvas and connect them. Flows ask questions, look up orders in your systems and pass the chat to the right team.
- Messages, buttons and questions
- Conditions and branches
- API calls to your own systems
- Hand-off to a team with notes
Answer the common questions automatically
Keyword rules give instant answers, and AI replies use your own policies, opening hours and product data. Anything they cannot answer goes to a person.
- Keyword rules with priority
- AI contexts from text or a live API
- Agent transfers with SLA tracking
- Queues per team
Message thousands, see who read it
Send approved templates to a list of contacts, schedule them, retry failures, and follow sent, delivered and read counts per campaign.
- Approved templates with variables
- Scheduled sends
- Delivered and read tracking
- Automatic retry for failed messages
Approved messages, ready to send
Create and sync WhatsApp message templates for utility and marketing messages, with quality ratings from Meta.
- Utility and marketing categories
- Sync status and quality from Meta
- Headers, buttons and variables
- Use them in chats and campaigns
Answer WhatsApp calls like a call centre
Design a phone menu with opening hours, greetings and options, route each choice to a team, and keep a log of every call with its path through the menu.
- Visual IVR menu builder
- Opening hours and closed message
- Transfers to teams and agents
- Call logs with duration and outcome
See how every agent and team is doing
Group agents into teams, route chats to the right one, and follow response times and handled conversations per agent.
- Teams with their own members and routing
- Agent analytics: chats handled and response times
- Roles that decide who sees what
- Single sign-on for your company accounts
Connected to the rest of your business
Signed webhooks tell your systems when something happens, custom action buttons call them from inside a chat, and API keys let them send messages too.
- Signed webhooks for messages and events
- Custom action buttons inside the chat
- API keys with their own scope
- Several WhatsApp numbers in one account
Forms customers fill in without leaving WhatsApp
Build forms that open inside WhatsApp, for a booking, a delivery address or a request, and the answers come back to you.
- Forms that open inside the chat
- Synced with your Meta account
- Published per WhatsApp number
- For bookings, addresses and requests
Every chat to the right team
Group agents into teams such as sales or support. New chats are shared out in turn, and calls ring each agent for a set time before moving to the next.
- Teams with their own agents
- Round-robin assignment
- Ring time per agent for calls
- Managers and agents per team
Every contact, tagged and assigned
Each contact has a profile with their number, the agent who looks after them, tags for targeting and whether they opted out of marketing.
- Assigned agent per contact
- Tags for campaigns and filters
- Marketing opt-out respected
- Full history with every chat
Sign in with your company account
Staff sign in with Google, Microsoft, GitHub, Facebook or your own identity provider, and roles decide what each person can see and do.
- Google, Microsoft, GitHub and Facebook
- Any OpenID Connect provider
- Roles with granular permissions
- API keys with expiry for integrations
A look at the real screens
A selection of the screens, not all of them. These are the real layouts, filled with sample data. Open any screen to see it full size and zoom in.
Messages, contacts, campaigns and recent chats.
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Everything included, nothing to add on later.
Shared inbox
Assign chats, tag them and leave internal notes.
Campaigns
Send approved templates to thousands of contacts with retries.
Chatbot and AI
Keyword replies, branching flows and AI answers.
Calls and menus
WhatsApp calls with phone menus, transfers and recording.
Templates
Create, sync and track Meta-approved templates.
Teams and routing
Teams with round-robin assignment and SLAs.
Analytics
Agent performance and WhatsApp insights from Meta.
Product catalogues
Share your WhatsApp catalogue in chats.
Webhooks and actions
Signed webhooks and custom action buttons for your systems.
Roles, SSO and audit
Granular roles, single sign-on and an audit log.
Several numbers
Connect more than one WhatsApp Business number.
Visual flow builder
Drag messages, buttons, conditions and API calls onto a canvas.
Keyword auto-replies
Answer common words and phrases automatically, at any hour.
Saved replies
Answers the whole team can insert with a shortcut.
Contacts and tags
Every contact with notes, tags and the full chat history.
API with keys
Send messages and read conversations from your own systems.
Who it is for
Other solutions
All solutions
See it running on your own data
A demo on sample data, with your questions answered in writing.