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On Behalf

Support

On Behalf is made by Systematic, in Beirut, Lebanon. We answer every message ourselves.

Contact us

Support hours are Monday to Friday, 9:00 to 17:00 Beirut time (GMT+2). We reply within one business day, usually much sooner. Support is in English, Arabic and French.

Help us help you

Tell us:

  • Your Jira site address (for example yourcompany.atlassian.net).
  • The request key, and what you expected and what happened.
  • Your browser, and a screenshot if you can.

Common questions

  • A customer sees no "Raise this for a colleague" field. They must belong to an organization that is added to the service project, and the app must be on for that project.
  • A colleague does not appear in the list. They must share an organization with the customer. Organization changes can take a few seconds to show.
  • The request stayed with the person who raised it. Open the admin page: the activity log shows the reason. The most common one is that the Reporter field is not on the project's edit screen.

Feature requests

Have an idea? Send it to us by email or WhatsApp. Many features in our apps started as a customer's request.